Quality Commitment

At Kokilaben Dhirubhai Ambani Hospital, Indore, we provide our patients with the highest quality of treatment in a safe and healthy environment.Our doctors are supported by standardized care protocols that help deliver consistent patient care and follow a common treatment plan for a given illness.

We aim to deliver complete safety to our patients by engaging doctors, nurses, therapists, patients and their families. The staff at Kokilaben Dhirubhai Ambani Hospital, Indore follows international protocols to ensure patient safety and is committed to a culture of continuous quality improvement. Here are some methodologies used to achieve our safety and quality goals:

• Identification, development and strengthening of policies, procedures and protocols
• Practice of safe medication practices
• Identification and prevention of errors
• Maintenance of ethical medical and nursing practices
• Practice of evidence-based medicine of the highest standard
• Performance review through well-defined key indicators
• Respect and protection of patient rights
• Quantification and measurement of patient satisfaction
• Constructive dialogue with patients and their families to encourage participation and compliance in the treatment process
• Stringent infection-control guidelines
• Compliance with biomedical waste management rules
• Engagement of patients and their families in safety
• Effective use of resources
• Cost-effectiveness management
• Antimicrobial stewardship programmes and monitoring antibiotic use

Our highly talented team at Kokilaben Dhirubhai Ambani Hospital, Indore is committed to the patient as well as the community at large, by delivering the best possible medical care every time. Our success as an institution depends on the quality of care provided to each and every patient and we work together as a team to make this possible.