FAQs

Prior to or at the time of admission, we request you to make the required financial arrangements for your medical care at our hospital through insurance, a corporate tie-up, or an advance deposit.

We are a preferred provider in many reputed and recognized care and health insurance plans. Please check your policy before admission and make sure we are on your list of participating hospitals. In case we are not on the list, you will be financially responsible for your bill. As a hospital policy, Kokilaben Hospital files insurance claims as a courtesy to you.

If preauthorisation of patient's admission is required by your specific insurance company, please contact our TPA Department prior to your admission. If you have any concerns or queries about this process, the TPA Department will be glad to assist you. For more information, call +91-731-4811111.

Please note, an advance amount will have to be deposited at the hospital depending on the estimate of the medical services to be availed at Kokilaben Hospital.

Please provide a signed letter from your firm clearly accepting financial responsibility for any medical care in the event of a corporate tie-up. The Hospital will offer treatment in the ward that is specified by your company. Any deviations from the policy instructions will be billed directly to the patient.

Your services will be billed in accordance with our tarrifs. On request, you will receive an itemised statement of your account (this is not applicable for packages). You will receive interim bills, and are requested to periodically replenish the advance amount.

You can pay your bill using with cash, pay orders, Demand Drafts, Debit/Credit Cards (Visa or MasterCard). The hospital does not accept cheques except for planned admissions where the cheque must be cleared before the admission.