Admission

Before Admission

• Bookings can be made for operation theatres and day care procedures; ask your consultants for the same.
• The admission desk in the main lobby will collect deposit according to the class of admission and take your booking.
• We accept only cash or MasterCard, Visa and Amex Credit/Debit Cards.
• The surgical bookings are confirmed by paying INR 5000/- as Operation Theatre Deposit.
• All direct admissions to any Intensive Care Unit are accepted at a bed/class of twin sharing or above.

On Admission

• Please bring along personal toiletries, slippers/footwear.
• Keep some cash for miscellaneous purposes or in case of an emergency. Please safeguard your valuables and mobile phone.
• The hospital will not be liable for any loss of money or valuables.
• Please do not bring video cameras or other recording devices into the hospital.
• We constantly strive to provide you with a bed/room of your choice but you may face a delay in obtaining an allotment. We regret any inconvenience caused.
• If the bed class or location of your choice is not available at the time of admission, you may give your request to the admission desk in writing and they will try their best to accommodate your request. We cannot promise a change in bed class or location as this depends strictly on the bed availability and clinical condition of the patient.
• One 24-hour attendant, 2 visitors and 1 surgical pass (at the time of surgery) are the only attendant entry passes issued by the admission desk. The admission desk is not obliged to issue extra visitor or attendant passes. Remember-noise levels and visitor borne infections can hinder the recovery of your patient.
• Passes will be issued at deposit of Rs.1500/- per pass at the time of admission. If any loss of pass, the charges will be deducted at the time of discharge.
• Please keep all passes safely and hand over at the time of discharge as there will be a fine levied for the same.
• Tariffs are subject to revision without prior intimation.
• Emergency charges are applicable on Sundays and public holidays.
• International tariffs are applicable to foreign nationals i.e. Foreigners, NRI, OCI & IPO (Non-Indian Passport Holder)
• International patients have to give FORM C, Valid Visa, Passport and Residential Proof.
• Please get the clearance note/form signed by the admission desk before any procedure/surgery.

After Admission

• The bed charge is calculated from 12 noon to 12 noon irrespective of the time of admission.
• Upgrade/downgrade of the class of bed affects your billing.
• When you move up to a higher class, the billing from day one will be as per the higher class.
• When you move down to a lower class, the billing from the day of transfer will be as per the lower class.
• The patient may be transferred to a government/ municipal hospital for non-payment or any other administrative reason.
• Interim bill statements will be made available to you on daily basis. We would appreciate if the amount accrued to your account is settled within 24 hours.
• We request that only one relative be in the room with the patient.
• Visiting hours are between 7 am to 8 am and 5 pm to 7 pm
• Visitors must have visitor passes to go up to the wards. / ICU’s
• During surgery, we provide a single additional pass for a relative.
• Please help in keeping the noise levels low.
• When the patient is shifted to the critical care unit, relatives have to vacate the room.
• Only the billing department processes In-Patient payments.

Discharge

• Discharge of the patient will be authorised as per the doctor’s opinion.
• In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter
• In case the patient physically vacates the hospital bed at 1.pm, the bed charges for the next day will be applicable irrespective of the reason for the same.
• Your Summary Report/Discharge Card will be given to you by the floor staff at the time of discharge.
• Please submit the visitor passes at the billing department or you will be charged Rs.1500/- per pass.
• Kindly vacate the bed as soon as the bills are settled.
• Any refund above Rs.10,000/- will be paid by cheque/bank transfers within a period of one week.
• Children (Below 12 years) are not allowed as visitors in the hospital.

Refunds

• Only a surgeon/consultant can authorise cancellation or postponement of a surgery on medical grounds and authorise a refund. Please contact the discharge billing for all issues related to refunds.
• Refunds above Rs.10,000/- will be made by cheque within a period of one week after discharge.