Patient Rights

Patient Rights And Responsibilities

Every patient at Kokilaben Dhirubhai Ambani Hospital& Medical Research has the right...

  • To receive quality healthcare in a safe environment without discrimination irrespective of race, colour, religion, nationality, disability, sex or age.
  • To be fully informed, before or during admission, of services available at this hospital.
  • To be informed if he/she requires care beyond the scope of this hospital.
  • To be fully informed on the expected approximate cost of the treatment at the time of admission.
  • To be treated with dignity, respect and courtesy in a non-judgmental and non-threatening manner and with consideration to the special preferences, psychosocial, spiritual and cultural needs that influence the patient's perceptions of illness.
  • To be respected for personal dignity and privacy during examination, procedures and treatment, and to be free from all forms of abuse, neglect and harassment.
  • To be fully informed, by a physician, of his/her medical condition in language that can be understood by the patient.
  • To ask questions from the treating physician and nursing staff about any aspect of his/her medical care and to expect answers that are understandable to him/her.
  • To be informed of the risks and side effects of proposed treatment and alternatives to the proposed treatment.
  • To be informed if any human experimentation or other research/educational projects affecting his/her care or treatment is performed. To get information and informed consent before any research protocol is initiated.
  • To refuse diagnostic procedures and treatments after the consequences of refusal have been explained.
  • To be treated by a consultant of his/her choice depending on the availability of the specialty within the hospital and appropriateness of specialty.
  • To request other medical opinions from doctors working within the hospital.
  • To be fully informed regarding pain management before or during admission for a surgical procedure, chronic pain, or any other pain that occurs during the hospital stay.
  • To participate in all aspects of his/her medical care and to have family members participate in care decisions as appropriate.
  • To expect that all communications and medical records pertaining to his or her treatment will be handled confidentially except for those required by Law.
  • To receive adequate instructions before discharge in all healthcare procedures to be continued after discharge.
  • To give informed consent before anaesthesia, blood and blood product transfusions and any invasive / high risk procedures / treatment / HIV test.
  • To be informed on how to voice a complaint and to be assisted in filing any such complaint free from any type of reprisal or interference.
  • To have access to his / her clinical records.
  • To know about the change in a patient's clinical condition.
  • To be informed of financial implication with the change of the category of services.
  • To be free from unnecessary use of physical or chemical restraint and/or seclusion as a means of Coercion, convenience or retaliation. Restraints and/or seclusion will be used when clinically necessary.

Every patient at Kokilaben Dhirubhai Ambani Hospital& Medical Research has the responsibility...

  • To provide correct and complete demographic information including full name, age, address and telephone number.
  • To provide accurate, correct and complete details of present and past illnesses, hospitalisations, medications, family history where relevant, all records of previous investigations and treatment, and of allergic reactions, especially sensitivity to any drug.
  • To follow the treatment plan recommended by those responsible for their care.
  • To cooperate with the staff of the hospital in receiving the prescribed treatment.
  • To treat the hospital staff, other patients and visitors with courtesy, respect and dignity.
  • For their actions if they refuse treatment or do not follow the healthcare team's instructions.
  • To pay hospital bills as promptly as possible and follow hospital rules and regulations. (To meet financial and other commitments promptly as agreed upon at the time of registration or admission).
  • To abide by the hospital rules and regulations.
  • To maintain hygiene and cleanliness.
  • To follow the “No Smoking” and “No Spitting” rules within the hospital premises.
  • To avoid bringing valuables to the hospital.
  • To inform the hospital about the health insurance or coverage by the employers.
  • To not damage or deface the hospital's property.
  • To keep to the appointment schedule and to inform the hospital 24 hours in advance of any change.
  • To avoid speaking or behaving in a manner that disturbs other patient(s).